Digital access and troubleshooting
Your order confirmation and digital-access instructions may arrive in separate emails. Access instructions are sent automatically after successful payment, although payment checks or technical issues can occasionally delay delivery. Use a valid email address at checkout and check spam or promotions if the message is missing. If you still need help, email justintimepublishing856@gmail.com with your order number.
Downloadable guides are PDFs. Online flashcards and other linked study tools require internet access. Digital-delivery settings allow unlimited opens/downloads; this does not promise lifetime hosting or access to third-party services.
Printing, shipping and tracking
Your printed items are produced after ordering. Typical production and fulfillment take 2–7 business days, plus typical U.S. standard shipping of 3–10 business days after fulfillment. These are separate stages and estimates, not guaranteed arrival dates. Weekends and holidays are not business days; busy periods or carrier delays can extend the time.
Digital resources are delivered electronically, separately from printed items. Shipping confirmation and tracking are provided when available; carrier tracking may take time to update. International delivery times and customs charges vary. Available shipping destinations and options are shown at checkout. See our Shipping Policy.
Returns, cancellations and order problems
For printed items that arrive damaged, defective, significantly misprinted or incorrect, contact us within 14 days of delivery with your order number, a description and photos if possible. Other print-return requests are considered case by case. Obtain authorization before returning an item.
Accessed or downloaded digital sales are generally final; contact us for delivery problems, corrupted files or duplicate purchases. Accessing digital content may affect refund eligibility for that portion, while printed items may still qualify for support for damage, defects or fulfillment errors.
Contact us promptly about cancellations. Cancellation cannot be guaranteed after printing or fulfillment begins; digital orders typically cannot be canceled after delivery. See the Returns & Refund Policy for full terms, rights and exceptions. Email justintimepublishing856@gmail.com.