Digital access and help
After successful payment, access instructions are emailed automatically to the address used at checkout. Order confirmation and digital-access emails may arrive separately. Payment checks or technical issues can occasionally delay access. Check spam or promotions if the message is missing.
If you still need help, email justintimepublishing856@gmail.com with your order number.
Your bonus parent/student resource guide is one downloadable PDF. It is separate from the physical 112-page Logbook; the PDF is not a digital copy of the entire printed Logbook.
Printed book delivery
The Logbook is printed after ordering and ships to the delivery address entered at checkout. Typical production and fulfillment take 2–7 business days, plus typical U.S. standard shipping of 3–10 business days after fulfillment. These are separate estimates, not guaranteed arrival dates. Weekends, holidays, production demand and carrier delays can affect timing.
The bonus PDF is delivered electronically, separately from the printed Logbook. A digital-access email is not a shipping confirmation. Shipping confirmation and tracking are provided when available; tracking updates may take time to appear.
Destination eligibility, rates and available shipping options are shown at checkout. See the Shipping Policy.
Returns and order problems
For a printed Logbook that arrives damaged, defective, significantly misprinted or incorrect, contact us within 14 days of delivery with your order number, a description and photos if possible. Other print-return requests are considered case by case. Obtain authorization before returning an item.
Accessed or downloaded digital content may affect refund eligibility for that portion. The printed Logbook may still qualify for support for damage, defects or fulfillment errors. Contact us promptly about cancellations; cancellation cannot be guaranteed once printing or fulfillment begins.
See the Returns & Refund Policy for full terms, applicable rights and exceptions.